Yodeler
Privacy Policy
Yodeler LLC ("Yodeler," "we," "us") provides a fleet intelligence and service-management platform. This policy explains what we collect, why, and the choices you have. It applies to yodeler.app, the Yodeler client portal, and related services (together, the "Services").
Information we collect
- Account & contact information — name, work email, company, phone, and fleet size when you request a demo, create an account, or contact us.
- Fleet & service data — vehicle records (VIN, make/model, mileage), service history, inventory, and invoices that you or your service providers add to the platform.
- Payment information — payments are processed by Stripe; card numbers never touch our servers. We retain payment status, amounts, and invoice references.
- Usage & device data — log data, browser type, and pages visited, used to secure and improve the Services.
How we use it
- To provide, maintain, and improve the Services, including fleet analytics and service coordination.
- To process payments, send invoices, and maintain billing records.
- To respond to demo requests and support inquiries.
- To send you the service notifications and reminders you have asked for, by email and — where you have opted in — by text message.
- To meet legal, accounting, and security obligations.
Text messages (SMS)
Yodeler sends text messages only to a mobile number that the person holding it entered themselves — either on our public opt-in page at yodeler.app/sms-signup.html or in the Yodeler client portal — and affirmatively consented to be texted at. Consent is given by checking an unchecked box in the portal's Service Reminders panel; we record the date, time, and originating IP address of that consent, and the date of any later withdrawal.
- What we send — upcoming and overdue maintenance on vehicles enrolled on your own account, confirmations for service you requested, and replies from your assigned service advisor. We do not send marketing or promotional texts on this program.
- Frequency — message frequency varies with your fleet's service schedule; most accounts receive a small number of messages per month.
- Cost — message and data rates may apply. Yodeler does not charge for these messages.
- Stopping — reply STOP to any message to end them immediately, or clear the consent box in the portal. Reply HELP for assistance, or email tyler@yodeler.app.
Mobile information & messaging consent
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.
Phone numbers are disclosed only to the mobile carrier and our SMS delivery provider, and only to transmit the messages you asked for. Mobile opt-in data and consent records are never sold, rented, or shared with any third party for their own marketing, and we do not share them in connection with any advertising or lead-generation activity.
Retention. If you withdraw consent — by replying STOP or by clearing the consent box in the portal — we retain the number and the record of your opt-out only as long as needed to honour the suppression and to evidence consent history, and we do not use it to message you again unless you opt back in. You may request deletion at privacy@yodeler.app.
See our SMS Terms & Consent page for the full program disclosure.
What we don't do
We do not sell your personal information. We do not share fleet data with third parties except the subprocessors needed to run the Services (hosting, payment processing, and SMS delivery), each bound by contract to protect it and none of which may use it for their own purposes. This is the single, canonical Yodeler privacy policy; no other privacy policy applies to yodeler.app or the Yodeler client portal.
Retention & your choices
We keep account data while your account is active and as required by law. You may request access, correction, export, or deletion of your personal information at any time at privacy@yodeler.app. Residents of certain states and regions (including California and the EU/UK) may have additional statutory rights, which we honor.
Security
Data is encrypted in transit (TLS) and at rest, access is role-based, and payment flows are handled entirely by Stripe. See our Security page for details.
Contact
Yodeler LLC · 335 Bridge Street NW, Unit 1301, Grand Rapids, Michigan 49504 · privacy@yodeler.app